Privacy Policy

Introduction

Kuwait NexaTel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services and visit our website.

Information We Collect

We collect information that you provide directly to us when you:

• Register for our services or create an account
• Make a purchase or payment
• Contact customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions

This information may include your name, email address, phone number, billing address, payment information, and other details necessary to provide our services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telecommunications services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, and safety of Kuwait NexaTel, our users, or others
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information about our cookie usage, please refer to our cookie banner that appears when you first visit our website.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +965 2222 3333
• Address: Kuwait NexaTel, Al-Shuhada Street, Kuwait City, Kuwait