Frequently Asked Questions
Find answers to common questions about our services
To activate your Kuwait NexaTel SIM card, simply insert it into your device and follow the on-screen instructions. You can also activate it by calling our customer service at +965 2222 3333 or visiting any of our retail locations. Activation typically takes just a few minutes.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. To change your plan, log into your account online, use our mobile app, or contact customer service. There are no fees for changing plans.
If you exceed your monthly data allowance, your data speed will be reduced to 128 kbps for the remainder of the billing cycle. You can purchase additional data packages at any time through our app or website. Unlimited plan customers never experience speed reductions.
Yes, we offer international roaming services in over 150 countries. Our Smart plan includes free roaming in GCC countries, while Premium and Business plans offer broader international coverage. You can activate roaming through our app or by contacting customer service before traveling.
You can check your data usage in real-time through our mobile app or by logging into your account on our website. You can also dial *123# from your Kuwait NexaTel number to receive an SMS with your current usage details.
We accept various payment methods including credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and cash payments at our retail locations. You can set up automatic payments through your online account for added convenience.